JANGALA SoftPlay Ltd
Terms & Conditions and Safety Rules
Effective from: September 2026
These Terms & Conditions and Safety Rules apply to all customers using JANGALA SoftPlay Ltd ("JANGALA", "we", "us" or "our"), including customers making play bookings, private hire bookings, party bookings, group bookings and memberships, and to all use of our premises and facilities.
By making a booking or purchasing entry, you agree to these Terms & Conditions and Safety Rules.
DEFINITIONS
For the purposes of these Terms & Conditions and Safety Rules:
"JANGALA", "we", "us" or "our"** means JANGALA SoftPlay Ltd.
"Customer", "you" or "your" means the person who makes a booking, purchases entry or otherwise uses the JANGALA premises or facilities. Where a booking is made on behalf of other people, the Customer is responsible for ensuring that the relevant members of their group are aware of and comply with these Terms & Conditions and Safety Rules.
"Child" or "Children" means any person under the age of 18 attending JANGALA under the care or supervision of a parent, guardian or responsible adult.
"Parent or Carer" means a parent, legal guardian or other responsible adult aged 18 or over who is responsible for supervising a child while attending JANGALA.
"Responsible Adult" means an adult aged 18 or over who is responsible for the supervision and safety of the child or children in their care while attending JANGALA.
"Playframe" or "Play Equipment" means the soft play structures, slides, climbing equipment and other play equipment provided by JANGALA for customer use.
“Premises" means the JANGALA SoftPlay premises and any areas made available to customers as part of their visit or booking.
"Booking" means any reservation or purchase for entry, play sessions, private hire, parties, organised groups or other services provided by JANGALA.
"Private Hire" means a booking providing private use of the designated play area, as described in the relevant booking.
1. BOOKING AND ACCEPTANCE OF TERMS
1.1 The person making a booking must be at least 18 years old and must be a parent, legal guardian or responsible adult authorised to bring and supervise the child or children included in the booking, or an authorised representative of an organised group.
1.2 By completing a booking, the customer confirms that they have read and understood these Terms & Conditions and Safety Rules and agree to comply with them.
1.3 The customer is responsible for ensuring that all children and other members of their group comply with these rules.
1.4 These Terms & Conditions and Safety Rules form part of the agreement between JANGALA and the customer.
1.5 The latest version of these Terms & Conditions and Safety Rules will be available on our website. Changes will not affect the terms of a booking that has already been accepted and paid for, unless a change is required by law or relates to an immediate safety matter.
2. BOOKINGS, PRICES AND PAYMENT
2.1 A booking is confirmed once payment has been successfully received and the booking confirmation has been issued.
2.2 The price applicable to a booking is the price displayed at the time the booking is made.
2.3 JANGALA may change its advertised prices from time to time. Any price change will not alter the price of a booking that has already been confirmed and paid for.
2.4 JANGALA reserves the right to correct obvious pricing or booking errors. Where an obvious error has occurred, we will contact the customer and provide the available options for correcting the error or cancelling the affected booking.
3. CANCELLATION OR REFUSAL BY JANGALA
3.1 JANGALA will make reasonable efforts to provide the service that has been booked. However, there may be circumstances where we are unable to do so, including circumstances affecting staffing, premises, equipment, utilities, safety or other matters outside our reasonable control.
3.2 Where JANGALA has to cancel a booking because we are unable to provide the booked service and the customer is not responsible for the cancellation, the customer will be offered an appropriate alternative booking or a refund of the amount paid for the affected booking, as applicable.
3.3 JANGALA may refuse admission, terminate a visit or cancel a booking where there are reasonable grounds to do so, including where:
* a customer or member of their group seriously breaches these Terms & Conditions or Safety Rules;
* a customer or member of their group behaves in an abusive, threatening, aggressive, discriminatory or seriously disruptive manner towards staff or other customers;
* a customer repeatedly refuses to follow reasonable instructions given by staff;
* admission or continued attendance would create a safety risk;
* the required adult-to-child supervision ratio is not met;
* a customer provides materially false or misleading information when making a booking; or
* a customer engages in conduct which JANGALA reasonably considers unacceptable or likely to interfere with the safe or enjoyable operation of the centre.
3.4 Where a booking is cancelled or a customer is refused admission because of a serious breach of these Terms & Conditions or Safety Rules by the customer or a member of their group, JANGALA may retain the booking payment, subject to applicable law.
3.5 Nothing in this section affects any statutory rights the customer may have.
4. NON-ATTENDANCE, CANCELLATIONS AND RESCHEDULING
4.1 Bookings are made for a particular date and time and are subject to limited capacity. A missed booking may prevent JANGALA from selling that space to another customer.
4.2 If a customer does not attend a booked session, the booking will normally be treated as a missed booking and the booking payment will not be refundable.
4.3 If a customer is unable to attend because of illness or another circumstance, they should contact JANGALA as soon as possible and, where possible, before the booked session begins.
4.4 JANGALA may, at its discretion and subject to availability, offer to transfer or reschedule a booking. A transfer or rescheduling is not guaranteed and may be subject to reasonable conditions.
4.5 JANGALA's decision to offer a transfer or rescheduled booking on one occasion does not create an entitlement to a transfer or rescheduling on future occasions.
4.6 Where a customer cancels a booking, any amount retained by JANGALA will be subject to applicable consumer law and will not exceed what JANGALA is lawfully entitled to retain.
5. SUPERVISION AND RESPONSIBILITY FOR CHILDREN
5.1 JANGALA is a play facility and does not provide childcare, child-minding or individual child supervision.
5.2 Children remain the responsibility of their parent, guardian or responsible adult at all times while on the premises.
5.3 The responsible adult must actively supervise the children in their care and must ensure that they follow these Terms & Conditions and Safety Rules.
5.4 Children must be supervised at all times, including when using the play equipment and toilet facilities.
5.5 For ordinary/private bookings, a minimum of one responsible adult aged 18 or over is required for every five children.
5.6 The 1:5 adult-to-child ratio may be varied for organised groups, such as schools, holiday clubs, youth organisations or similar groups, where the organisation has its own appropriate safeguarding arrangements, risk assessment and suitably responsible/supervised staff or adults. JANGALA may request evidence of appropriate arrangements where reasonably necessary.
5.7 JANGALA staff are not responsible for supervising individual children or for replacing the supervision provided by the child's parent, guardian or responsible adult.
6. RISK, EQUIPMENT AND PARTICIPATION
6.1 Soft play involves physical activity, including climbing, running, jumping, sliding and other movement. These activities carry inherent risks, including minor injuries such as bumps, bruises, scratches and friction burns.
6.2 Parents and carers are responsible for deciding whether a child is well enough and physically able to participate safely.
6.3 Parents and carers must not allow a child to use any equipment if they reasonably consider that the equipment, its condition or the way it is being used presents a risk to the child. Any safety concern should be reported to a member of JANGALA staff immediately.
6.4 Customers must follow all reasonable safety instructions given by JANGALA staff and must immediately stop using equipment if instructed to do so.
6.5 Customers must use the equipment only for its intended purpose and in accordance with the instructions given by JANGALA staff and these Safety Rules.
6.6 Customers must not deliberately use the equipment in a manner that is dangerous, inappropriate or contrary to its intended purpose.
6.7 Adults entering the playframe to supervise or assist children must take particular care. The play equipment is designed primarily for children and adults may be more susceptible to injury because of their size and weight.
6.8 Adults using the playframe must comply with all applicable rules, including the requirement to wear socks.
7. LIABILITY AND PERSONAL INJURY
7.1 JANGALA takes reasonable steps to maintain its premises, equipment and facilities and to operate the centre safely.
7.2 Nothing in these Terms & Conditions excludes or restricts any liability which cannot lawfully be excluded or restricted, including liability for death or personal injury caused by JANGALA's negligence.
7.3 To the extent permitted by law, JANGALA is not responsible for injury, loss or damage arising solely from:
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a customer's failure to follow these Safety Rules;
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a customer's failure to follow reasonable instructions given by JANGALA staff;
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inadequate supervision by the parent, guardian or responsible adult;
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deliberate misuse of equipment;
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use of equipment contrary to its intended purpose;
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an adult choosing to use children's play equipment for recreational or adult play rather than for the reasonable purpose of supervising or assisting a child; or
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a child or adult participating in an activity despite their parent, guardian or responsible adult reasonably considering that it is unsafe for them to do so.
7.4 Where an adult chooses to use the play equipment for adult recreational play, rather than simply entering the playframe to supervise or assist a child, they do so knowing that the equipment is designed primarily for children and must comply with all applicable rules.
7.5 Except where the law provides otherwise, JANGALA will not be liable for indirect or consequential losses arising from a customer's visit or use of the facilities, including loss of enjoyment, loss of anticipated savings, travel costs, accommodation costs, holiday costs, event costs or other similar consequential expenditure.
7.6 Nothing in these Terms & Conditions limits any liability or legal right that cannot lawfully be limited or excluded.
8. PERSONAL BELONGINGS
8.1 Customers are responsible for their own personal belongings and should not leave valuables unattended.
8.2 JANGALA does not accept responsibility for loss, theft or damage to personal belongings brought onto the premises, except where such liability cannot lawfully be excluded or where the loss or damage is caused by JANGALA's negligence.
8.3 Customers should keep valuable items with them or use any storage facilities provided where appropriate.
9. HEIGHT AND EQUIPMENT RESTRICTIONS
9.1 The play equipment is not suitable for children who are **148 cm or taller**.
9.2 Children who are 148 cm or taller must not use the play equipment.
9.3 Parents and carers are responsible for ensuring that children in their care comply with the height restriction.
9.4 Adults may enter the playframe where reasonably necessary to supervise or assist a child, but must take particular care because the equipment is designed primarily for children.
9.5 JANGALA staff may refuse use of equipment where they reasonably consider that a child or adult is unsuitable for the equipment or is using it in an unsafe manner.
10. RULES OF PLAY
Customers agree to follow these rules and to ensure that the children in their care follow them.
Behaviour
* Play nicely and considerately.
* Aggressive, threatening or dangerous behaviour by adults or children is not permitted.
* Foul or abusive language is not permitted.
* Discriminatory behaviour towards staff or customers will not be tolerated.
* Serious or repeated breaches may result in the customer or child being asked to leave without a refund.
Hygiene and food
* Children should use the toilet and wash their hands before entering the play area.
* Food and drink must not be consumed in the soft play areas.
* This includes sweets, crisps, chewing gum and chocolate.
* Food and drink purchased elsewhere must not be consumed on the premises, except for baby food required for babies under 12 months old.
* Water bottles brought from home are not permitted.
* Only food and drink purchased from JANGALA may otherwise be consumed on the premises.
Clothing and personal items
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Socks must be worn in the playframe at all times, including by adults.
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Children and adults using the play areas must wear suitable clothing, including a top or shirt and appropriate bottoms, at all times.
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Long hair must be tied back.
* Jewellery should be removed before entering the playframe.
* Loose, sharp or detachable objects must not be taken into the play area.
* Spectacles should only be worn where they are appropriately fitted and suitable for active play.
* Clothing with loose cords, ropes or similar attachments should not be worn.
* We recommend long sleeves and full-length trousers for comfort and to reduce the risk of friction burns.
* Nylon clothing is not recommended for use on the equipment because of the increased risk of friction burns.
Use of the equipment
* Do not play or stand in front of slide exits.
* Children must follow the intended use of slides and other equipment.
* Do not climb the slide, netted walls or the structural framework.
* Equipment must not be deliberately misused.
* Do not push, pull, fight or engage in behaviour that could injure another person.
* Follow all instructions given by JANGALA staff.
Smoking and vaping
* Smoking is not permitted anywhere on the premises, including near the exit.
* Vaping is also not permitted anywhere on the premises.
* Anyone wishing to smoke must leave the premises and return to their vehicle or another permitted location.
11. ILLNESS AND INFECTIOUS DISEASE
11.1 Please do not attend JANGALA if you or a child in your group is unwell or experiencing symptoms of an infectious disease.
11.2 JANGALA may refuse admission or ask a customer to leave where, in our reasonable judgement, their attendance presents a significant risk of infection to other customers or staff.
11.3 Customers must follow reasonable hygiene and health-and-safety instructions given by JANGALA staff.
12. PHOTOGRAPHY AND FILMING
12.1 Customers must not photograph or film children whom they are not directly supervising without obtaining appropriate permission from the child's parent or carer.
12.2 Customers should take reasonable care not to deliberately record other customers or children in the background of photographs or videos.
12.3 JANGALA may have its own arrangements for photography, filming or promotional material, which will be dealt with separately where applicable.
13. PRIVATE HIRE
13.1 "Private Hire" means private use of the designated play area as described at the time of booking.
13.2 Private Hire does not necessarily mean that the entire JANGALA premises or building is closed to other customers.
13.3 Unless expressly stated in the booking confirmation, other customers may be present in other areas of the premises.
13.4 The same Safety Rules and supervision requirements apply to Private Hire unless JANGALA has agreed specific alternative arrangements in writing.
14. DAMAGE TO PROPERTY
14.1 Customers must take reasonable care of JANGALA's premises, equipment, furniture and other property.
14.2 A customer may be responsible for reasonable costs arising from deliberate or reckless damage caused by the customer or a child in their care, subject to applicable law.
14.3 This does not make a customer responsible for ordinary wear and tear or damage that they did not cause.
15. STAFF INSTRUCTIONS
15.1 Customers must follow reasonable instructions given by JANGALA staff relating to safety, use of equipment, supervision, hygiene, capacity and the operation of the centre.
15.2 JANGALA staff may intervene where they reasonably consider that a person is behaving unsafely or failing to comply with these rules.
15.3 Where necessary to protect customers, staff or property, JANGALA may require a customer or child to stop using equipment or leave the relevant area.
16. CHANGES TO THESE RULES
16.1 JANGALA may amend these Safety Rules from time to time where necessary for safety, legal, operational or other legitimate business reasons.
16.2 Changes will be published on the JANGALA website.
16.3 Changes to the price or substantive contractual terms will not apply retrospectively to bookings that have already been accepted and paid for, except where required by law or where an immediate change is necessary for safety.
16.4 The version applicable to a particular booking will be the version in force when that booking was made, subject to any subsequent change that is required by law or necessary for an immediate safety matter.
17. LEGAL RIGHTS
17.1 Nothing in these Terms & Conditions is intended to exclude, restrict or otherwise limit any statutory rights or protections which cannot lawfully be excluded or limited.
17.2 If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply where possible.
18. CUSTOMER DECLARATION
By completing a booking or purchasing entry, the customer confirms that:
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They are at least 18 years old.
2. They are the parent, legal guardian or responsible adult authorised to bring and supervise the children in their booking, or an authorised representative of an organised group.
3. They have read and understood these Terms & Conditions and Safety Rules.
4. They agree to comply with these Terms & Conditions and Safety Rules.
5. They accept responsibility for appropriately supervising the children in their care.
6. They will ensure that the children in their care follow the Safety Rules.
7. They understand that JANGALA provides a play facility and does not provide childcare or child-minding services.
JANGALA SoftPlay Ltd
Terms & Conditions and Safety Rules – September 2026