JANGALA SoftPlay Ltd

Privacy Policy

Effective from: September 2026

JANGALA SoftPlay Ltd (“JANGALA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how and why we use it, who we may share it with, how we protect it, how long we keep it, and the rights you have in relation to your personal information.

This Privacy Policy applies to information collected through our website, online bookings, telephone and in-person bookings, customer enquiries, memberships, and when you visit or use our premises and services.

1. Who we are

JANGALA SoftPlay Ltd is responsible for the personal information we collect and use as described in this Privacy Policy.

JANGALA Softplay Ltd
Unit 1A Harrison Court
Hilton Business Park
Hilton
Derby
DE65 5UR

For general enquiries about how we use personal information, please contact us using the WEBSITE CONTACT FORM.

2. What personal information we collect

Depending on how you interact with JANGALA, we may collect some or all of the following information:

Booking and customer information

First and last name
Email address
Telephone number
Booking date and time
Details of the booking or service requested
Number of people attending
Information about the children attending where necessary for the booking, such as a child's name and age
Age group information where required to apply the correct admission price
Information provided when making an enquiry or communicating with us
Information needed to manage memberships or customer accounts, where applicable

For some party bookings or other services, we may also ask for an address or other information where it is reasonably necessary for the booking.

We only ask for information that we reasonably need for the relevant purpose.

Payment information

Payments made through our website are processed using Wix and/or the relevant payment service providers.

JANGALA does not routinely record or retain customers' full payment card details itself.

Depending on the payment method, website account and settings used, payment information may be securely processed or stored by Wix or the relevant payment provider for future transactions.

Payments made in person are processed through our card payment terminal. JANGALA does not keep written or manually recorded copies of customers' card details.

Website and technical information

When you use our website, certain technical information may be collected automatically by our website platform or other services connected to the website. This may include information such as:

IP address
Device or browser information
Website pages visited
Approximate website usage information
Information about how visitors arrived at our website

The exact cookies, analytics and other tracking technologies used on our website may change. We will update this Privacy Policy where necessary as our website services and integrations change.

3. How we collect your information

We may collect personal information when you:

Make an online booking
Make a booking by telephone
Make a booking or purchase in person
Create or use a customer account
Contact us by email, telephone or other communication method
Make an enquiry
Use our website
Give us information in connection with a party, private hire, membership or group booking
Give us information for another service we provide

We may also receive limited information from service providers involved in operating our website, bookings or payments.

4. How we use your personal information

We use personal information where necessary to:

Process and manage bookings
Take and administer payments
Provide our services
Contact customers about their bookings or enquiries
Send booking confirmations and other necessary service communications
Manage customer accounts and memberships
Deal with changes, cancellations and refunds
Respond to customer questions and requests
Maintain appropriate business and booking records
Protect the safety and security of customers, staff and our premises
Prevent or investigate fraud, misuse or other unlawful activity
Deal with complaints, disputes and claims
Meet legal, accounting, tax, insurance and other regulatory requirements
Improve the operation of our website and services
Understand general website usage and how customers find our website, where appropriate analytics tools are in use
Protect and enforce our legal rights where necessary

We will not use personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

5. Our lawful bases for using personal information

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may use personal information where it is necessary to enter into or perform a contract with you, for example to:

Process your booking
Provide the service you have booked
Contact you about your booking
Process payments
Manage your customer account or membership

Legal obligation

We may use personal information where necessary to comply with a legal obligation, including requirements relating to accounting, taxation, legal claims or other applicable laws.

Legitimate interests

We may use personal information where necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

This may include:

Running and administering our business
Maintaining booking and customer records
Responding to enquiries
Protecting our premises, customers and staff
Preventing fraud or misuse
Managing disputes and claims
Improving our services and website
Understanding how our website is used

Consent

Where required, we may rely on your consent.

For example, this may apply to certain forms of direct marketing, promotional photography or certain cookies and similar technologies.

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect processing that took place before the consent was withdrawn.

6. Children's information

Our services are used by children, and some bookings require us to collect limited information about children, such as their name and age.

We collect children's information only where reasonably necessary for providing or administering the relevant service, booking or activity.

The person making a booking is responsible for providing accurate information and, where applicable, having the appropriate authority to provide information relating to the children in their care.

We do not knowingly use children's booking information for direct marketing.

7. Online bookings and Wix

Our website and online booking system are provided through Wix.

Wix provides website hosting, booking functionality and related services that may involve the processing of personal information.

Information submitted through our online booking system may therefore be stored and processed using Wix and its relevant service providers.

Customers may have the option to create an account through our Wix website. An account may make future bookings easier by allowing customers to access and manage booking information and other details held within their account.

Wix and its relevant service providers may process information in accordance with their own privacy and data protection arrangements.

We will take reasonable steps to ensure that suppliers handling personal information on our behalf provide appropriate protections for that information.

8. Payments

Online payments are processed using Wix and/or relevant payment service providers.

JANGALA does not routinely record or retain full payment card details.

Where payment information is stored for future transactions, this may be handled securely by Wix or the relevant payment provider rather than by JANGALA directly.

In-person card payments are processed through our card payment terminal. We do not manually record or retain customers' full card details.

9. Who we may share personal information with

We may share personal information where reasonably necessary with:

Wix and website/booking service providers
Payment processors and payment service providers
IT and technology service providers
Professional advisers, such as accountants, insurers or legal advisers, where necessary
Government bodies, regulators, law enforcement or other authorities where we are legally required or permitted to do so
Other organisations where necessary to deal with fraud, legal claims, disputes or the protection of our rights, customers or business

We do not sell customers' personal information.

We only share information where there is a legitimate reason to do so and, where applicable, appropriate contractual, legal or other safeguards are in place.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Booking information may remain within our booking system after a visit or booking has taken place so that we can:

Refer back to previous bookings
Deal with enquiries or disputes
Maintain appropriate business records
Meet accounting, tax, insurance or legal requirements
Deal with complaints or claims

The length of time information is retained will depend on the type of information and the reason we need to keep it.

Where information is no longer reasonably required, we will take reasonable steps to delete it or otherwise securely dispose of it.

11. Direct marketing

We do not currently use customers' personal information for general direct marketing unless we have an appropriate lawful basis to do so.

If we introduce marketing emails, text messages or other direct marketing to individual customers, we will use the appropriate consent or other lawful mechanism required by applicable law.

Where consent is required for electronic marketing, it will be obtained separately from our Terms & Conditions and will not be a condition of making a booking.

Customers will be given an appropriate way to withdraw consent or opt out of marketing communications.

UK rules on electronic marketing generally require specific consent for marketing emails or texts to individuals, subject to limited exceptions such as the applicable “soft opt-in” rules.

12. Photography and promotional images

From time to time, JANGALA may wish to take photographs or video for use on our website, social media, advertising or other promotional material.

Any photography or filming involving identifiable customers or children will be dealt with through a separate photography notice and consent process where appropriate.

Consent for promotional photography will not be included as part of acceptance of these Terms & Conditions or as a condition of making a booking.

We will take reasonable steps to respect customers who do not wish to be included in promotional photography.

Further information about our photography arrangements may be provided separately at the time photographs or video are taken.

13. Cookies and website analytics

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and booking system to function. Other cookies or technologies may be used for purposes such as analytics, website performance or marketing, depending on the services and integrations currently connected to our website.

Our website provides a cookie consent mechanism that allows visitors to make choices about the use of cookies and certain other technologies.

Where required, non-essential cookies or similar technologies will only be used after the appropriate consent has been obtained.

Wix provides a consent log recording visitors' choices made through the cookie consent system.

The exact cookies and third-party technologies used on our website may change. We will review these settings periodically and update this Privacy Policy and our cookie information where necessary.

14. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, computer system or method of electronic transmission can be guaranteed to be completely secure.

Where third-party providers process information on our behalf, we expect them to apply appropriate security measures and comply with applicable data protection requirements.

15. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete personal information where there is no lawful reason for us to continue processing it
Ask us to restrict processing in certain circumstances
Object to certain processing, including certain processing based on legitimate interests
Withdraw consent where we rely on consent
Ask for certain information to be provided in a portable format where the right to data portability applies
Object to certain direct marketing

These rights are subject to legal conditions and exemptions, so they will not apply in every situation.

To exercise a right or ask a question about how we use your information, contact:
JANGALA Softplay Ltd
Unit 1A Harrison Court
Hilton Business Park
Hilton
Derby
DE65 5UR

We may need to verify your identity before responding to certain requests.

16. Automated decision-making

We do not currently make decisions about customers that have legal or similarly significant effects based solely on automated processing or profiling.

17. International transfers

Some of the organisations that provide services to us, such as website, booking or payment providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.

18. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.

The ICO is the UK's independent regulator for data protection and information rights.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, booking systems, technology, legal requirements or the way we use personal information.

The latest version will be made available on our website.

Last updated: September 2026