Masks

DO I HAVE TO WEAR A FACE-COVERING EVEN THOUGH RESTRICTIONS HAVE EASED?

We require customers who are able to do so to continue wearing face-coverings whilst waiting at reception and the servery counter. This is to help keep our staff and other customers as safe.

Adults attending parties are recommended to wear a mask whilst in the upstairs party room as this is an enclosed area. 

Food

DO YOU SERVE FOOD?

YES

We have a fabulous little cafe that serves all sorts of favourites including hot meals and snacks, paninis, fries and breakfasts

 

CAN I BRING MY OWN?

NO

We do not permit food or drink from home to be consumed on the premises. The only exception to this is for weaning babies.

Wrong date?

I BOOKED THE WRONG SESSION DAY / TIME - CAN I CHANGE IT?

NO

We are sorry but we cannot change session times or days, please be careful when you book as mistakes in booking cannot be changed. 

Adults

DO ADULTS HAVE TO PAY?

YES

The price of each ticket includes one adult and one child. You only have to purchase 1 ticket to cover both you and your child. If you wish to bring any extra adults (eg Mum as well as Dad) you will need to purchase an "Xtra Adult" ticket for the appropriate session. These tickets have been limited in number to keep things airy & spacious.

HOW DO I BUY AN ADULT TICKET?

Unfortunately our website won't allow you to put an adult ticket in your basket at the same time as your child ticket, you have to check out and go through the booking process again. Sorry, we know its a nuisance but it can't be fixed.

Babies

DO YOU HAVE TO PAY FOR BABIES?

Not if they are under 12months old and with a paying sibling. Babies who attend with just their adult will need a full-price ticket.

Socks

DO WE NEED TO WEAR SOCKS? 

YES

Everyone using the play frame needs to wear socks, even adults who are just supervising and not playing. This is to keep it clean for all.

 

DO YOU SELL SOCKS?

NO

Parties

CAN I HAVE MORE THAN 10 GUESTS, THE WEBSITE WON'T LET ME ADD ANY MORE?

YES

Don't worry, we will be in touch a week or 2 before your party to find out how many guests you are bringing and what extras you would like.

CAN I BRING MY OWN EXTRA SNACKS eg samosas TO MY PARTY?

NO

Sorry, we do not permit food or drink from home to be consumed on the premises. The only exception to this is for weaning babies.

CAN I BRING A SIBLING TO PLAY WHILE MY CHILD IS AT A PARTY?

YES, CHARGEABLE AT £6.95 (note this is NOT possible at 3.15pm parties due to private hires) 

If you wish to bring a sibling to play whilst your other child is attending a party this can be done at a cost of £6.95 paid on the door - it is not possible to pay for this ticket online. They must leave with you at the end of the allocated party time. Remember you are responsible for child's behaviour so should not leave them unattended downstairs whilst you are upstairs unless you are certain they are responsible enough to play without direct supervision.

HOW DO I GET MY INVITATIONS?

Party invitations are downloadable here.

DO I NEED A PARTY REGISTER?

YES

PLEASE DOWNLOAD THE REGISTER FOR YOUR PARTY here AND BRING IT WITH YOU ON PARTY DAY

PLEASE do not attend if you are unwell in any way. There are lots of bugs as well as COVID-19 that we would like to keep out of the building for everyone's good health.

If you have tested positive for COVID-19 and are self-isolating please get in touch via the contact form.

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