DO YOU SERVE FOOD?
We have a fabulous little cafe that serves all sorts of favourites including hot meals and snacks, paninis, fries and breakfasts
CAN I BRING MY OWN?
We do not permit food or drink from home to be consumed on the premises. The only exception to this is for weaning babies.
I BOOKED THE WRONG SESSION DAY / TIME - CAN I CHANGE IT?
We are sorry but we cannot change session times or days, please be careful when you book as mistakes in booking cannot be changed.
DO ADULTS HAVE TO PAY?
The price of each ticket includes one adult and one child. You only have to purchase 1 ticket to cover both you and your child. If you wish to bring any extra adults (eg Mum as well as Dad) you will need to purchase an "Xtra Adult" ticket for the appropriate session. These tickets have been limited in number to keep things airy & spacious.
HOW DO I BUY AN ADULT TICKET?
Unfortunately our website may not allow you to put an adult ticket in your basket at the same time as your child ticket, you may have to check out and go through the booking process again. Sorry, we know its a nuisance but it can't be fixed.
DO YOU HAVE TO PAY FOR BABIES?
Not if they are under 12months old and with a paying sibling. Babies who attend with just their adult will need a full-price ticket.
DO WE NEED TO WEAR SOCKS?
Everyone using the play frame needs to wear socks, even adults who are just supervising and not playing. This is to keep it clean for all.
DO YOU SELL SOCKS?
CAN I HAVE MORE THAN 10 GUESTS, THE WEBSITE WON'T LET ME ADD ANY MORE?
Don't worry, we will be in touch about a week before your party to find out how many guests you are bringing and what extras you would like.
Parties can hold up to 25 children and hires up to 40. Additional children are allowed at hires a cost of £6.95pp.
CAN I BRING MY OWN EXTRA SNACKS eg samosas TO MY PARTY?
Sorry, we do not permit food or drink from home to be consumed on the premises. The only exception to this is for weaning babies.
CAN I BRING A SIBLING TO PLAY WHILE MY CHILD IS AT A PARTY?
YES, CHARGEABLE AT £4.95 (note this is NOT possible at 3.15pm parties due to private hires)
If you wish to bring a sibling to play whilst your other child is attending a party this can be done at a cost of £4.95 paid on the door - it is not possible to pay for this ticket online. They must go upstairs with you at the allocated party time and must not remain downstairs whilst you are upstairs.
HOW DO I GET MY INVITATIONS?
Party invitations are downloadable here.
DO I NEED A PARTY REGISTER?
PLEASE DOWNLOAD THE REGISTER FOR YOUR PARTY here AND BRING IT WITH YOU ON PARTY DAY
PLEASE do not attend if you are unwell in any way. There are lots of bugs as well as COVID-19 that we would like to keep out of the building for everyone's good health.